Fix library / listed-on-spamhaus
My IP is listed on Spamhaus — how to get delisted
WHAT YOU'RE SEEING
Your sending IP is listed on Spamhaus ZEN (zen.spamhaus.org).
WHY IT'S HAPPENING
Spamhaus lists IPs for: actively sending spam, hosting compromised accounts, or being on a network with poor reputation. Usually triggered by a compromised inbox, a misconfigured sending platform, or shared-IP contamination.
How to fix it
- 1
Visit spamhaus.org/lookup/ and enter your IP to see which list you're on (ZEN combines SBL, XBL, PBL, CSS).
- 2
Investigate the cause: check for compromised accounts, recent bulk-send activity, or look at your shared IP neighbours.
- 3
Fix the root cause (rotate compromised credentials, throttle sending, switch to a dedicated IP).
- 4
Once fixed, use Spamhaus's removal form to request delisting. They usually respond within 24-48 hours.
- 5
After delisting, monitor placement closely for 1-2 weeks.
Where do I add these records? (by DNS host)
Records go in the DNS panel of whoever hosts your domain, not inside Gmail or Outlook. Find your host below.
Cloudflare
- 1.Log in and pick your domain.
- 2.Open the DNS tab, then Records.
- 3.Click Add record, choose the type (TXT/CNAME), paste the Name and Value, Save.
- 4.Tip: Conductor can apply Cloudflare records for you. Connect a token on your domain page instead of doing this by hand.
GoDaddy
- 1.Go to My Products, find your domain, click DNS.
- 2.Under Records, click Add.
- 3.Pick the type, enter the Name (Host) and Value, Save. Use "@" for the root domain.
Crazy Domains
- 1.Log in, go to My Account, then Manage next to your domain.
- 2.Open DNS / Manage DNS.
- 3.Add a record, choose the type, enter the Hostname and Value, Save.
VentraIP
- 1.Log in to VIPControl, open Domain Names, click your domain.
- 2.Choose Manage DNS / DNS Zone.
- 3.Add a record with the type, name and content shown above, Save.
Squarespace / Google Domains
- 1.Open Settings, then Domains, and pick your domain.
- 2.Choose DNS Settings, scroll to Custom Records.
- 3.Add the record type, host and data, Save.
Namecheap
- 1.Go to Domain List, click Manage next to your domain.
- 2.Open the Advanced DNS tab.
- 3.Click Add New Record, set the type, host and value, and save with the green tick.
Not listed? The steps are the same everywhere: find DNS or Manage DNS, add a record, pick the type, paste the name and value shown above.
Not sure if this is your problem?